| Instructions, Guidelines, and Procedures
ORDERING
SECURITY
RETURNING
ABOUT US
CONTACT US
HOW TO ORDER
Follow this simple process to place your online order.
- Read "Guides" below.
- Choose one of our VOLER “stock jersey designs” to transfer
your artwork onto.
- You will design and purchase your garment using the Voler design
studio.
- We will confirm that we have received your artwork via email within
2 business days. If you have not heard from us, please email here
or call 1-800-317-7507 to confirm that we have received your artwork
- Someone from 10kapparel.com will call you back to confirm your ship date
and order.
- You will be notified via e-mail of the schedule for proofs and
due dates. Delay in response to meeting those due dates may result
in your ship date being pushed back.
- Your order will ship within 2 weeks after we receive your approval
of your proofs. Your order is shipped by UPS 2-Day. Upgraded shipping
is available at an additional charge.
Guide: Understanding Limitations
This guide will explain the limitations of our production process.
- Images can only be transferred (sublimated) on
the front and back of jerseys. We can not put graphics or logos on
the sleeves, pockets, collar or the side panels.
- All artwork, logos and designs must be provided to us by you or
your graphic designer. 10kapparel.com will not create
or alter designs in any way. Please refer to the artwork requirements
below.
- 10kapparel.com is not responsible
for artwork sent that is poor quality.
- Those submitting artwork to 10kapparel.com must obtain permission
and approval from owners of the original art. (e.g. corporate logos,
original artwork, copyrighted artwork)
- Image area is limited to 10”w X 16”h or 9.5”w
X 7.5”h depending on the jersey design chosen.
- Our printing process is “CMYK”. This process allows
you to have as many colors as you like in your image. However, we
can not guarantee an exact match of a Pantone spot color with CMYK
printing.
- Images will be transferred to the jersey by a process called “sublimation”.
This gas-dye process does not leave a surface texture and allows the
fabric to maintain breathability.
- All jerseys will have a “press mark”
around the image. This indentation in the fabric will disappear after
a few washings.
- ALL SALES ARE FINAL. 10kapparel.com can not
accept returns on semi-custom items.
Guide: Art Requirments for Best Results
This guide will help you understand how to prepare your art for the
best results.
- For best results, artwork should be in vector format,
in either Adobe Illustrator (v10) or Macromedia Freehand (v10). Keep
in mind some Illustrator functions do not translate over properly
into Freehand, the program in which we work.
- If an image, such as a JPG, TIFF, EPS must be used, please make
sure it is of good resolution (150-300dpi) at the correct printing
size. For example, if you want the image to be printed at 5"
x 5", please make it 5" x 5" at 150 dpi-300dpi. In
the case of JPG's, please make sure that as little compression as
possible is used.
- If your Adobe Illustrator or Macromedia Freehand files have imported
raster graphics in them (like a jpeg or tiff) they need to be embedded
into the document. If they are not embedded, we may not be able to
see them. If there are missing imported images in your files, we will
email you so you can send them to us. We will hold your order until
we get a new file from you. Please provide the imported image as well.
- All fonts must be converted to paths or outlines.
- Image area is limited to 10”w X 16”h or 9.5”w
X 7.5”h depending on the jersey design you choose.
- Files must be an exact representation of what will be printed on
the jersey. This means all elements are of correct size, placement,
proportion & color. Images for the front of the garment and the
back must be on separate pages and labeled accordingly. Remember,
10kapparel.com will not alter artwork in any way.
Guide: Art Hints for Non Artists
An Art Guide for the Non Artist.
- If the terms above make your head spin, you will
need to work with a graphic designer who can create “camera-ready”
art for production. Print shops or college students majoring in design
are good choices as well.
- If you work for a corporation, go to your marketing department and
ask for help. They often work with printers or ad agencies and will
be able to point you in the right direction.
- Do not use web graphics.
These low resolution files are not suitable for printing. Talk with
a designer about creating “print quality” digital files
PAYMENT OPTIONS
10kapparel.com accepts the following credit cards:
Visa
MasterCard
Discover
American Express
When you will be charged?
The
credit card that you specify for your purchase will be charged when
the order is shipped.
Your Credit Card is Safe
Your credit card number cannot be read by a third
party while in transit and will remain private and completely protected.
We promise.
10kapparel.com uses the most advanced and highest
level of online security available today (512-bit encryption). Our
Commerce Server uses Secure Sockets Layer (SSL) which encrypts or
codes all the data you enter so you can relax and feel completely
secure with your order.
ORDER STATUS & TRACKING
10kapparel.com ships all semi custom order by 2 Day U.P.S.
You may also call Customer Service at 1-800-317-7507 Monday through
Friday, from 8:00 a.m. - 4:30 p.m., Pacific time, or e-mail: Customer
Service. Be sure to include your customer number and type "Tracking"
as your subject.
10kapparel.com SIZING INFORMATION
10kapparel.com has created this page to help you find
the size that fits you best.
These
sizing charts are to be used ONLY AS GUIDELINES to
help you find the right size. (Because every person has unique
proportions and fit preferences, these charts may not guarantee a
perfect fit.)
HOW TO FIND THE PROPER FIT
Know your measurements. If you are not sure, this is how you can
find out.
(Note: all measurements taken close to the body, not over loose clothes)
A. Chest: Measure at the fullest part of the chest or bust.
B. Waist: Measure circumference at the narrowest part.
C. Hips: Measure at the fullest point, standing with feet together
D. Weight
E. Height
To ensure a perfect fit, buy a size run of blank 10kapparel.com jerseys.
Try them on, determine your size and return the jerseys to 10kapparel.com.
| Men's
Measurements Matrix |
Size |
Waist |
Weight |
Height |
Chest |
| X Small |
24-26 |
100-120 |
5'5" and under |
30-32 |
| Small |
28-30 |
120-145 |
5'4" to 5' 8" |
34-36 |
| Medium |
32-34 |
145-170 |
5'7" to 5'11" |
38-40 |
| Large |
36-38 |
165-190 |
5'10" to 6'2" |
42-4 |
| X Large |
40-42 |
190-220 |
6'1" to 6'5" |
46-48 |
| XX Large |
44-46 |
220-250 |
6'4" and up |
50-52 |
| Women's
Measurements Matrix |
| Size |
Size |
Waist |
Hips |
Weight |
Height |
Bust |
| X Small |
2 |
22-24 |
31-33 |
95-115 |
5'2" and under |
30-32 |
| Small |
4-6 |
24-26 |
33-35 |
110-12 |
5'1" to 5'5" |
32-34 |
| Medium |
8-10 |
27-29 |
35-37 |
120-145 |
5'4" to 5'8" |
34-36 |
| Large |
12-14 |
30-32 |
38-40 |
140-165 |
5'7" to 5'11" |
37-39 |
| X Large |
16 |
32-34 |
41-42 |
160-185 |
5'10" and up |
40-42 |
SHIPPING INFORMATION
Shipping Rates
All Semi Custom orders are shipped out UPS seconday air unless otherwise
specified by the customer at checkout. Shipment rates differ depending
on where in the US we are shipping to.
If you need to estimate your shipping prior to placing your order
you can calculate it using UPS's
Online Tools. To figure out the total weight of your order each
item weights approximatley .5 pounds.
All packages ship out from Grover Beach, CA 93433.
Shipping and Handling Policies
UPS 2-Day
All orders shipped using UPS 2 Day Service. No Saturday Deliveries.
International Orders
We are currently not shipping internationally.
If you have any questions, please contact us.
Backorders
Backorders can be placed on semi-custom products however we can not
guarantee a ship date for backordered products. The customer assumes
responsibility for the delivery date of all backordered items. If
an item you are trying to order is backordered we will notify you
immediately.
Tax Rates
NO TAX on orders shipped outside California!
For shipments within California, the law requires us to collect sales
tax of 7.25%.
Tracking Orders
You may also call Customer Service at 1-800-317-7507 Monday through
Friday, from 8:00 a.m. - 4:30 p.m., Pacific time, or e-mail: Customer
Service. Be sure to include your customer number and type "Tracking"
as your subject.
PRIVACY AND SECURITY
Customer Information Policy
10kapparel.com collects customer information in an
effort to improve our customers' shopping experience.
10kapparel.com recognizes that it must maintain and
use customer information responsibly.
We may use customer information for marketing and
promotional purposes.
We do not sell or give online customer information to any outside
company or third party.
Protecting your order information is a priority.
10kapparel.com makes every effort to protect you online order information
by using Secure Sockets Layer (SSL) technology.
Your Credit Card is Safe
Your credit card number cannot be read by athird
party while in transit and will remain private and completely protected.
We promise. 10kapparel.com uses the most advanced and highest level
of online security available today (512-bit encryption). Our Commerce
Server uses Secure Sockets Layer (SSL) which encrypts or codes all
the data you enter so you can relax and feel completely secure with
your order.
Still Not Comfortable Ordering Online?
No problem. We accept orders by phone as well as online. Contact us
at 1-800-317-7507 Monday through Friday, from 8:00 a.m. - 4:30 p.m.,
Pacific Time.
Disclosure Statement - Use of Cookies
The 10kapparel.com web site utilizes cookies to
provide our site visitors the most enjoyable experience possible.
We do not collect personal information without visitor knowledge,nor
do we re-sell or distribute any site visitor data.
RETURNS & EXCHANGES
- 10kapparel.com does not allow returns on custom products. Your sign off
on our artproof confirms that you are satisfied with the art and accept
it as is. If there is a problem due to the construction of the garment,
it will be replaced, with your art, at no charge.
Return Address
10kapparel.com
RETURNS
133 Bridge St, Suite B
Arroyo Grande, CA 93420
PLEASE NOTE -- WE CANNOT ACCEPT C.O.D. DELIVERIES.
- Still have questions? You can email
us or call 1-800-317-7507 Monday through Friday, from 8:00 a.m.
- 4:30 p.m., Pacific Time.
ABOUT US [ Back To Menu
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CONTACT US
Customer service hours
8:00 AM to 4:30 PM, Pacific Standard Time
By Phone:
805-489-9402
By Fax:
805-489-9680
By Mail:
10kapparel.com
133 Bridge St, Suite B
Arroyo Grande, CA 93420
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