Frequently Asked Questions

HOW DO I ADD STOCK IMAGES?
HOW DO I ADD MY CUSTOM IMAGES?
HOW DO I SAVE MY CUSTOM IMAGES?
HOW DO I BUILD VECTOR FILES?
HOW DO I ADD TEXT TO MY JERSEY?
HOW DO I MATCH THE COLOR OF MY JERSEY?
HOW DO I ORDER PRODUCT?
HOW CAN I ENSURE A IMAGE IS AN EXACT SIDE I NEED IT?

Solutions to Common Problems

I CANT ADD AN IMAGE FROM EITHER LIBRARY TO MY JERSEY.
I CAN ADD MY IMAGE BUT I CAN NOT MOVE IT ON THE JERSEY.
AFTER UPLOADING MY IMAGE IT DOESNT APPEAR IN MY CUSTOM LIBRARY.
I CANT SEEM TO LOG INTO MY ACCOUNT

How do I switch garments?

1. Click the Blue Switch Garment button.
2. Select one of the like items garments shown.
3. Your Garment will now change.
4. If you would like to change to a non-compatible garment click on the blue link at the bottom of the page. Remember you may need to modify your images and text.

How do I add stock images:

1. Click on the Red Add Images Button.
2. Click on the drop down box under the words Image Libraries.
3. Select a category from the menu like State Flags, click on the flag of your choice.
4. The flag you chose is now on your jersey. You can now click and hold the image and move it around.
5. Once you have selected the image you can edit it by selecting one of the button to the left.
6. To see a sharper view of your artwork click the red SAVE AND SEE PROOF BUTTON.

How do I add custom images?

1. Click on the Red Add Images Button.
2. Click on the blue Upload Images Link just under the Red Add Images button.
3. Name the image you want to upload.
4. Click the Browse button to find your saved file on your computer.
5. Click the upload button; your image will now start the upload process.
6. Once your image has been uploaded, your Custom Library will open. You should see your uploaded artwork. Your artwork will be saved in your Custom Library you will be able to access it at anytime by clicking on your Custom Library link.
7. You may notice a white box around your uploaded file. If you want to remove this white box Redo steps 3 and 4 check the Remove White Area button and upload your file.
8. Click on your image and it will appear on your jersey. You can now click and hold the image and move it around.
9. Once you have selected the image you can edit it by selecting one of the button to the left.
10. To see a sharper view of your artwork click the red SAVE AND SEE PROOF BUTTON.

How do I build Freehand or Illustrator vector files:

1. Choose your design image area 10”w X 16”h or 9.5”w X 7.5”h depending on the jersey design you choose. The image size is located with the jersey description when you select a garment to design on.
2. Your files will be an exact representation of what will be printed on the jersey. This means all elements are of correct size, placement, proportion & color. Images for the front of the garment and the back must be on separate pages and labeled accordingly if they are different. Remember, 10kapparel.com will not alter artwork in any way.
3. All fonts must be converted to paths or outlines. Do not send fonts. If there are fonts in your files, we will email you so you can convert them to paths or outlines. We will hold your order until we get a new file from you.
4. If your files have imported raster graphics in the main file (like a jpeg or tiff) they need to be embedded into the document. If they are not embedded, we may not be able to see them. If there are missing imported images in your files, we will email you so you can send them to us. We will hold your order until we get a new file from you. Please provide the imported image as well.
5. Save your design as an editable EPS.
6. Follow the instruction above – How to upload your own custom images - to upload your files

How do I add text:

1. Click the Black Add Text Button.
2. Click in the text box at the top of the page and type your word.
3. Select your font style by clicking on the font samples below
4. Select size of font in drop down box (1.5 works best).
5. Select color in drop down box.
6. Click the Add button and your word will be added to your jersey. You can now click and hold the word and move it around.
7. To add more words just repeat all the steps above.
8. To modify your word, click on it and make any changes by selecting the options on the left, then click the modify button. Your word will now be changed.

How do I match the color of my jersey.

Limitations of Process Color
10kapparel.com does not guarantee any color matching even to a match to our own jersey. The jersey blanks are printed with a sublimation process that uses silk screened spot color inks. When we customize your jersey we use a process color printing process. All professional printers will tell you that there are limitations to using process color and one of those is that you are not able to match spot or pantone colors exactly for certain colors. Nearly 50% of all Pantone Spot Colors are not reproducible in the process color.

While we can make an attempt to try to visually match a particular pantone color or match a color to our jersey color, it is the customers responsibility request that matching we do not automatically try to match all blues on a jersey design to the jersey blue.

If its extremely important that a particular pantone color be matched we do have a hard proofing process by which you can approve a color before we do the final run. There is a 10$ fee for this proof plus shipping costs. For information or to request a proof contact our semi custom department at 1-800-317-7507.

How do I order product:

1. Proof read your artwork.
2. Click the Green Order Checkout Button.
3. Choose your desired size and Quantity.
4. Click Add To Cart button.
5. To add additional sizes click the Add More Sizes button
6. Repeat step 3 and 4 to add more sizes.
7. If you make any change, make sure to Update Totals
8. Review your order quantities then click the Checkout button.
9. Review your order one last time, name your design and Click Checkout
10. Fill out Billing and Shipping information.

How do I save my custom images

Bitmap Images
File image size needs to be at 100% when placed. NOTE: a 6” logo need to be 6” in “Image Size” Resolution needs to be 200

Vector files (.EPS)
Vector EPS files will reproduce the best. If you are using Illustrator or Freehand: Convert all text to “Outlines” or “Paths”. All imported images must be embedded. Save as EPS.

If you have an Illustrator or Freehand file sent to you (that you did not create), you may not be able to open the file to see what it looks like, but you should be able to see it once it is uploaded in your Custom Library!

Web Images
While it is easy to copy images off of Web sites, they usually do NOT reproduce well. They look rough and pixilated. When they are enlarged, they can look worse.

If you see an image on a Web site that you need, contact the webmaster of the site and ask for one of the following to be emailed to you:
Vector Image - an Illustrator or Freehand file.
NOTE: We are not able to use Corel Draw files.eps a high resolution raster file - .tif, .jpg, .psd
NOTE: Images need to be sized at 100%, 200 dpi.

You may not be able to open the file to see what it looks like, but you should be able to see it once it is uploaded your Custom Library! Use the “Add Notes” area to add your comments.

Photoshop Files
Photoshop files will reproduce well if they are prepared in this format:

File image size needs to be at 100% when placed. NOTE: a 6” logo need to be 6” in “Image Size” Resolution needs to be 200

If you have a Photoshop file sent to you (that you did not create), you may not be able to open the file to see what it looks like. You can try to upload it, and it may be visible in your Custom Library. If you are not successful, use the “Add Notes” area to let us know!

Other Formats
We do NOT support:
.cdr - Corel Draw
NOTE: Try saving as an .eps and Upload
.ppt - Power Point
.doc - word/writing programs
.xls - Excel

If these are the only formats you have, try to find help: talking to your in-house graphic artist, or try a local print shop like Kinko’s. Give us a call at 1-800-317-7507.

HOW CAN I ENSURE AN IMAGE IS AN EXACT SIZE I NEED?

Build your artwork in an external graphics program first.

Setup your file in the program of your choice with the image size specified on our blank selection page. Next to each garment is a specified image size for that particular blank. Each blank has a different image size, make sure your using the correct size!

Using the tools provided in the graphics program you are using place all of your artwork on that one page. You will be able to use the ruler tool in that program to determine physical sizes of logos.

Once you complete your design save the file as a JPG file at 150dpi. Now you have a raster image at the exact print resolution we need at that will fill the entire image space you can customize. Follow the directions above to upload your custom image and place it on your jersey. It should fill the entire image space and not allow you to move it.

For further questions about this process you can give us a call at 1-800-317-7507

I CANT ADD AN IMAGE FROM EITHER LIBRARY TO MY JERSEY -OR- I CAN ADD MY IMAGE BUT I CAN NOT MOVE IT ON THE JERSEY.

Common problems that occur on an Apple Macintosh Computer
Unfortunately having two different personal computers (Macs and Pcs) fighting for market share can cause some cross platform issues with various programs. Our web site is optimized for Windows Internet Explorer and it utilizes some features of Windows IE that are not currently functional in the Mac version of IE.

As a result some features of our site may not function as they appear they should or simply do not function at all. If you are using a Mac and are encountering these problems we encourage you to access our web site via a Windows PC.

If you are using a Windows PC and experiencing a similar error please call us at 1-800-317-7507.

AFTER UPLOADING MY IMAGE IT DOESNT APPEAR IN MY CUSTOM LIBRARY.

Most common cause of not seeing the preview of your uploaded art is that the file you uploaded is an EPS file.
The Encapsulated Post Script File (EPS) has quite a few quirks involved with it. While it provides the cleanest final printed image several complications can occur when using an EPS file.

1. There is text in the file that you entered in your Vector program that have not been converted to outlines. Both Illustrator and Freehand allow you to convert your fonts to outlines. The cause of this problem is that the EPS format simply references the Font file for the graphical information relating to the text instead of including it in the file. If that same Font file is not installed on our system it is not able to process the EPS file.
   
2. There are raster images in you EPS file that are not embedded into the EPS file. This problem is the result of something similar to the font problem. The raster image is being called from the original file instead of being in the EPS file. Again both Illustrator and Freehand allow you to fully embed any external files into the EPS file.
   
3. To many vector points. If you have a very complex vector file without raster images that exceeds 10 MB its likely you have a very complex vector EPS file. This can cause problem when the file is processed. We recommend converting any complex vector graphic into a raster image (.jpg or .pds) and saving it at 150dpi at the actual size you want to use it as.

Another common cause of this problem is a corrupted graphic file.
Sometimes things occur in files that are unexplainable and cause files to be unreadable on other computers. What we have found is that by re saving the file and making a minute change that the problem typically resolves itself. The easiest way to do this is open the file in the program that created it and if it is an EPS file simply re save or export the EPS file. If the file is a Raster Image (.JPG or .PSD) change the image resolution to 1 pixel larger.

Example: If the image resolution was 150 dpi change it to 151 dpi.

Re save the image and re upload it that should resolve the problem.

Still not solving your problem? Give us a call.
If you continue to have this problem and the above tips do not help you resolve the problem please feel free to give us a call at 1-800-317-7507.

I CANT LOG INTO MY ACCOUNT?

Double check your account information. Make sure you are trying to login with the proper email address and password. Keep in mind that both are "Case Sensitive."

Are you trying to login on the right login screen? Our semicustom portion of our website resides on a different internet server. Because of this we have two different account login screens and both are applicable only to their own respective areas of the site. Make sure your trying to login at:

click here

If you are still having problems logging in please call us at 1-800-317-7507